At Qkwise, we value your satisfaction and stand behind the quality of our products and services. You may request a return or exchange within 14 days of delivery, subject to the conditions below:
Eligibility & Conditions
- Items must be returned in their original packaging, unused, and in resale-ready condition.
- The original purchase receipt or order confirmation must be provided.
- Returns or exchanges are accepted for: incorrect items, manufacturing defects, or hidden flaws discovered after delivery.
- Devices and accessories must be returned in their original branded boxes, placed inside the outer shipping carton.
- Bundled products (sold as sets) cannot be returned or exchanged individually.
Return Costs
- For returns of intact, non-defective products (change of mind), the customer is responsible for return shipping costs.
- For manufacturing defects or incorrect items, Qkwise will cover the return shipping costs (using our preferred carrier).
Refund Process
- Refunds are processed using the original payment method.
- Credit/debit card refunds will be issued to the same card.
- Cash or Fawri payments will be refunded in cash or via bank transfer.
- Promotional or discounted items are refunded at the price actually paid.
- All returns are subject to inspection and approval by our Customer Service team.
The following are not eligible for return or exchange:
- Items showing signs of use, misuse, damage, water exposure (if non-waterproof), unauthorized repairs, or incompatible accessories.
- Opened consumables or products without manufacturing defects.
- Personalized or custom-made items (unless defective).
How to Request a Return or Exchange
- Fill out the return form with the following details:
- Full Name
- Order Number
- Product(s) to Return/Exchange
- Quantity
- Reason for Return/Exchange
- Send the completed form via WhatsApp or Call: 30291076.
- You will receive a response within 48 hours.
Incomplete requests will not be processed. Approved returns must be shipped back within the agreed timeframe.
- Refunds and exchanges are typically completed within 2 to 14 business days after we receive and inspect the returned items.
- Requests submitted after the 14-day window will not be accepted.
Thank you for choosing Qkwise. We appreciate your understanding and cooperation.
